T3 Case Manager

Job Description

Summary Statement

The T3 Case Manager supports the program full-time Monday through Friday from 9:00 am to 5:30 pm week by providing outreach and intensive case management services to T3 clients and residents in the T3 housing sites who are frequent users of the emergency department. Additionally, the Case Manager will coordinate linkage to various community resource programs. The Case Manager will also document progress notes, maintain client records in case files as well as complete service delivery logs.

Required Qualifications (Knowledge, Skills, Abilities, Education, Training, and Licensure):

• Bachelors' degree in Social Work, Human Services, Counseling or Psychology
• Or, a minimum of two years case management experience with an AA degree (in areas listed above)
• Must be able to work collaboratively with others in a team environment, respecting and valuing the perspectives and experiences of others
• Additionally, able to work independently, self-direct and self-initiate with a high level of accountability
• Familiar with harm reduction, Motivational Interviewing Client Centered theory
• Able to function effectively in a fast paced environment in the office and in various hospital emergency departments
• Consistent, reliable attendance and punctuality is a mandatory requirement for this position
• Ability to write professional progress notes and maintain detailed records
• Must demonstrate an ability to work with diverse populations
• Must be able to maintain appropriate case management role and boundaries with clients
• Able to rotate after hours and weekend on-call pager duties
• Must demonstrate a high level of verbal, writing and listening skills
• Must demonstrate a commitment to HIPPA rules of confidentiality
• Computer literacy including Word and Excel; statistical experience a plus
• Able to safely transport clients in own personal vehicle
• Valid California Driver's License, with insurable driving record

Essential Responsibilities and Duties:

• Provide intensive case management services by assisting clients with reducing frequency of hospital emergency room visits for non-urgent needs through coordinating care with a primary care provider, mental health therapist, substance abuse counseling, and accessing important community resources
• Represent the Effort T3 program by meeting with potential clients presenting in the office or emergency room to complete various intake and needs assessments
• Work with various hospital staff to coordinate services for potential clients
• Follow housing applications through to completion with various housing providers and or agencies
• Provide assistance as needed or requested for direct services encompassing assistance with daily living skills training including teaching housekeeping skills, budgeting, problem solving skills, and home safety
• Assist with community integration and personal relations by teaching clients how to be good neighbors, teach appropriate community living skills, and behaviors supportive of housing retention
• Teach clients appropriate Landlord/Tenant relations
• Assist and encourage clients to participate in meaningful community activities with peers/neighbors
• Represents and/or advocates for and with clients in obtaining benefits services, and entitlements from governmental and private agencies and organizations
• Coordinate linkage to various community resource programs and supports
• Collaborate with the team in the development of an individual case plan for each client
• Write progress notes daily to assist with maintaining client files
• Complete daily log tracking instrument and submit to Program Manager within 24-hours (with exception of weekends) of providing services to client
• Enter client information into and maintain a statistical database for T3 Programs
• Attend regular meetings with management and team
• Rotate the on-call duties as assigned
• Perform other duties as assigned

Physical Demands and Work Environment:

The employee's work environment is an out-patient clinical setting, apartment/housing setting, as well as emergency room departments. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.

The employee will be required to drive long distances, transport clients, run agency related errands and attend off-site meetings; the employee must be able to operate, maneuver and/or control a motor vehicle. In performing the driving responsibilities, the driver may sit for long periods. This requires intense concentration, particularly in poor driving conditions. Work may expose incumbent to possible bodily injury and unknown, dangerous, and/or life threatening conditions from regularly operating a motor vehicle.

The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health. The employee may experience a number of unpleasant sensory demands associated with the client's use of alcohol and drugs, and the lack of personal care. The employee may be exposed to an environment with dogs and cats. The employee may be exposed to bio-hazardous materials (including blood, urine and communicable diseases) and odors. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.